Returns & Exchanges

At Cycle Exchange, we want you to ride with confidence; if your gear isn't the perfect fit, you can return or exchange items within 30 days of delivery. All products must be in original, unridden condition with all tags and packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back and choose between a refund or store credit.

2

Package Your Gear

Carefully pack your items in their original manufacturer packaging and place them inside a sturdy shipping box to ensure they are protected during transit.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned equipment, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing